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An Auto Dialer Software Can Increase Customer Acquisition For An E-Commerce Startup

 The matter of offering customer services seamlessly is now pivotal. It begins with creating different channels for your customers to contact you and vice-versa. Establishing and maintaining a high-end telephonic system is one strategy that can help fill the gap between your business and your target audience. Also, two-way communication through outbound and inbound calls is mandatory in maintaining a healthy relationship with customers. In doing so, you can keep them updated regarding new add-ons or upgrades to your services and products. For e-commerce startups to strike the right chords, establishing an online presence is mission-critical. The presence of a dedicated customer service team or third-party call centers is equally important to handle prospects appropriately while conveying the brand message. It’s precisely where an Auto Dialer steps in.

Customized dial times

When your e-commerce startup business just starts gaining visibility, you have to be extremely careful when contacting a prospect. It includes considering the time you call the individual. Your target base may be spread across the entire world, which means you have to deal with different time zones too. Understandably, you have to ascertain the right moment to contact your customers. After all, you don’t want to bother anyone in the middle of a night with a sales call. With a Call Center Dialer, however, you can automate and streamline your calling strategies throughout the globe. These software solutions categorize contact numbers depending on area codes. In short, it differentiates phone numbers based on time zones, which means you can be certain that you aren’t calling an existing customer or a prospect at inopportune moments.

Detecting answering machines

The ultimate objective of using an Auto Dialer is to save an agent’s time and establish as many interactive phone calls as possible. If one of your agents keeps dialing multiple numbers and ends up with automated messages generated by answering machines, it results in a waste of valuable time. With predictive dialing, you can get rid of this problem. These software solutions possess the ability to detect answering machines. Whenever a call gets disconnected or answered by an answering machine, the software program prevents the same from reaching the agent. The program filters all calls and delivers the ones answered by humans to an available agent.

Call recording

Usually, the best Call Center Dialer will always feature the call recording feature. Supervisors or managers can keep tabs on all recorded calls to analyze the performance standards of an agent and his/her conversation quality. Overseers can also pinpoint bottlenecks and rectify them as and when needed. These recorded calls can also come in handy for training new employees. They help provide an example of what it’s like to engage with customers. Powered by this knowledge and exposure, new agents can learn to do their jobs faster, which, in turn, boost engagement levels and attracts customers.

Reminders and callback scheduling

Contacting a customer for the first time is crucial, but follow-ups are equally important. Just think for a moment that you contacted a customer who asked you to contact him/her again after a couple of days. What happens if you forget to do it? You have a lot on your plate almost always. Then again, missing out on an opportunity means losing a customer forever, which will be detrimental to your business and reputation. A predictive dialer software program can eliminate these problems as they have callback scheduling systems and reminders. Whenever an agent logs into the system, he/she will receive a reminder in the form of a pop-up.

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